How Nytec Revolutionized Guest Experiences

By September 7, 2018 Hospitality

It is no secret that companies in the Travel and Hospitality Industry are ramping up their innovation teams to identify leading solutions that can elevate guest experience. One of these companies, Carnival Cruise Line, wanted a state-of-the-art solution capable of transforming their overall guest experience. To realize this vision, Nytec was appointed the official IoT Equipment Engineering partner of Carnival Corporation’s Ocean Global Platform to create a hardware solution streamlining the customer environment during travel.

As an award-winning integrated consulting firm with over 40 years of proven success, Nytec engages with Hotels, Resorts, and Casinos throughout the world to design and engineer innovative IoT solutions that link experiences across employees, operations, and end customers. Nytec played a strategic role in defining the end-to-end experience for guests and helped turn Carnival’s cruise ship into a virtual ‘smart city’ at sea. This feat was accomplished by deploying the largest and most advanced IoT guest experience system in the world.

At the heart of this large-scale hardware deployment is the Carnival Ocean Medallion. The Carnival Ocean Medallion enables a cruise experience to be more personal, immersive, and seamless. This portable, coin-sized wearable provides the guest a hyper-personalized and frictionless cruising experience. It also has built-in Near Field Communication (NFC) and Bluetooth Low Energy (BLE) communication technologies which enable complete keyless entry into passenger cruise cabins. The passenger must only walk up to the door and it will open for them – recognizing their personal medallion and providing secure access into their room. The BLE’s secure communication protocol makes it possible for the Ocean Medallion to also be used as a payment method anywhere on the ship.

Want to learn how Nytec can elevate your guest experience by leveraging the latest technologies? Come see Vince Ball, Nytec’s VP of Product Innovation, speak on Connected Experiences Through Innovation at the Future Guest Experiences Conference in Las Vegas. Vince has over two decades of design, management, and leadership expertise in delivering some of the top innovative lifestyle technology and industrial IoT products and services, enabling global clients to establish first-of-a-kind industry experiences.

We would love to connect with you and discuss how we can use our experience to help you design and deliver an elevated, personalized experience that will drive new revenue! Please email Vince Ball at vinceb@nytec.com or our Account Director Sammy Torky at sammyt@nytec.com to schedule a one-on-one meeting. We are excited to work with you!